Novaris
Get started

Questions.

If yours is not here, email support@novariscall.com.

Is this for me?

Do I need to be technical?
No. Setup is forms. You never touch a phone system or a server.
Do I need a company?
No. A sole trader can sign up. Sign-up asks for your legal name and address, and a registration number if you are a company.
Do I need a website?
Not to start. Your clients sign up at your app address, which we give you. A website helps you find clients. You don’t need one to run them.
Can I do this part time?
Yes. The dashboard is built for a phone and the work is selling, not operating.
Which countries?
We serve US businesses for now. UK is coming soon. Prices are in US dollars.

Clients

How do I find clients?
You do. Our article on finding clients covers ads, lists and calling, and the rules each must follow.
Who supports my clients?
You do. Their help link goes to the email or phone you set. Your dashboard shows every call, transcript and setting, so most questions take a minute.
How long does a client take to set up?
Minutes. They sign up at your app address and answer a few questions about their business.
Do my clients keep their number?
Yes. They forward their line to the agent: every call, missed calls only, or after hours.
What if a client uses up their minutes?
They are warned at 80% and 100%, and can buy a top-up pack at the price you set.
What if a client stops paying me?
Their agent pauses by itself and their calls go to their own phone. You can turn the automatic pause off.
What do my clients see of Novaris?
Nothing. Your brand is on the dashboard, the sign-up, every email and every text.

The product

What does the agent do?
Answers the phone as your client’s business, takes the job details, books into their calendar, texts the caller a confirmation, and transfers to the owner when it should.
Does it answer by phone?
Yes. The demo here runs in your browser. For your clients, it answers their business line.
What does it sound like?
Hear it on the demo page. It answers as a made-up business.
Which calendars does it book into?
Google Calendar and Jobber.
What languages does it speak?
English. Each client chooses US or UK English, and the agent listens and speaks in it.
What if it gets something wrong?
The client sees every call and transcript, and the owner is alerted when a call needed them. Urgent calls are transferred to the owner.
What about emergencies?
The agent connects the caller to your client. It does not give safety advice unless your client has turned that on.
Is call recording allowed?
Yes. The agent tells callers the call is recorded where the law requires it. Your clients accept the recording and texting rules in their terms.

Money

What do I pay?
A monthly fee, a share of each client payment before tax, with a monthly minimum per client, and calls from a prepaid balance. All of it is on the pricing page.
What do I keep?
About $130 to $170 a month per client at $399, from 10 clients up. The calculator shows your numbers.
Can I set my own prices?
Yes. We recommend $399 a month. You set the price, the included minutes and the top-up packs.
When am I charged?
The fee at the start of each month. Our share comes out of each client payment before tax. Any shortfall against the monthly minimum comes from your prepaid balance. Calls from your balance as they happen.
Refunds?
No. Fees and top-ups are not refunded.
What if I stop paying?
If your monthly fee is overdue, we may pause your clients’ agents until you pay. We usually wait seven days and show a warning on your dashboard.

Leaving

Can I cancel?
Any month. Your clients’ agents run to the end of what they have paid.
What happens to my clients?
Their contracts are with you. If your account is paused for 30 days, we may offer them a way to keep their number and settings with another provider.
Do I keep my domain?
Yes. A domain bought in the app is yours and transfers out free.

Ready when you are.

Start selling